Shipping policy

This Shipping Policy explains how Lip Store processes, ships and delivers orders within the European Union.

 

1. Shipping Destinations

We currently ship to selected countries within Europe, including countries in the European Union and, where available at checkout, certain non-EU destinations.

If your country is not available at checkout, please contact our customer service before placing an order.

 

2. Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Please note: Orders placed during promotions or peak periods may require additional processing time. You will receive a confirmation email once your order has been shipped.

 

3. Delivery Time

Estimated delivery times depend on the destination country:

  • Standard Shipping: 3–7 business days
  • Express Shipping (if available): 1–3 business days

Delivery times are estimates and may vary due to customs checks, carrier delays or external factors beyond our control.

 

4. Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Destination country
  • Order weight and volume
  • Selected shipping method

The shipping cost displayed at checkout refers to the delivery service selected for the order. It does not necessarily include import duties, taxes or customs clearance charges that may be imposed by authorities or carriers in non-EU destination countries.

 

5. Taxes & VAT

All prices displayed on our website include applicable VAT, unless stated otherwise.

For shipments within the European Union, no additional customs duties or import taxes are normally payable by the customer for intra-EU shipments.

Orders shipped from Italy to countries outside the European Union may be subject to import duties, customs charges, import VAT, clearance fees or other charges imposed by the destination country or the shipping carrier.

These charges are not included in the product price or shipping cost displayed at checkout and, where applicable, are charged directly to the recipient by the relevant customs authority or shipping carrier.

Lipstore does not control, determine or have the ability to predict the amount of such charges, as they depend on the destination country's regulations, the value and nature of the goods, and the carrier's customs clearance procedures.

Customers are responsible for any applicable import duties, taxes or customs-related charges unless otherwise expressly stated at checkout.

 

6. Tracking Information

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • A tracking number (where available)

Tracking updates may take up to 24 hours to appear after dispatch.

 

7. Delivery Issues

7.1 Incorrect Address

Customers are responsible for providing accurate shipping information. Lip Store is not responsible for delivery delays or failed deliveries due to incorrect or incomplete addresses.

 

7.2 Delayed or Lost Shipments

If your order has not arrived within the estimated delivery time, please contact us at support@lipstore.eu

We will investigate the issue with the carrier and assist you accordingly

 

7.3 Damaged Packages

If your package arrives visibly damaged:

- Please document the damage (photos recommended)

- Contact us within 48 hours of delivery

 

8. Split Shipments

In some cases, orders containing multiple items may be shipped separately. You will receive tracking details for each shipment where applicable.

 

9. Undeliverable Packages

If a package is returned to us due to:

- Incorrect address

- Failed delivery attempts

We may contact you to arrange reshipment. Additional shipping costs may apply.

 

10. Contact

For any shipping-related questions, please contact us.

Lip Customer Support - support@lipstore.eu

Response time: within 1-2 business days

 

This Shipping Policy is part of our Terms & Conditions and complies with EU consumer protection laws.

 

Last updated: September 10, 2026